1. Introduction
At Urban Elements, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether through our website, social media platforms, physical showroom, or in-person consultations.
By using our services or providing your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information to provide better service and enhance your experience:
a. Personal Information
- Full name
- Email address
- Phone number
- Physical address or delivery location
- Company name (for corporate clients)
- Payment and billing details (for transactions)
b. Non-Personal Information
- Website usage data (such as pages visited, duration, and referral links)
- Browser type and device information
- Cookies and analytics data for improving our digital platforms
3. How We Use Your Information
We use your personal data responsibly and only for legitimate business purposes, including:
- Processing your orders, payments, and deliveries
- Responding to inquiries and providing customer support
- Offering design consultations and project follow-ups
- Sending quotations, invoices, and official communication
- Informing you about new products, promotions, and offers
- Improving our website, services, and customer experience
- Fulfilling legal and regulatory obligations
4. Data Protection and Security
We implement appropriate administrative, technical, and physical security measures to safeguard your personal information against loss, misuse, unauthorized access, or disclosure.
All payment information is handled securely, and sensitive data is only accessible to authorized personnel bound by confidentiality obligations.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only in the following limited cases:
- With trusted third-party service providers (e.g., delivery partners, payment processors) who help us operate efficiently.
- When required by law, regulation, or court order.
- To protect the safety, property, or rights of Urban Elements, our customers, or others.
All third-party partners are required to comply with strict confidentiality and data protection standards.
6. Your Rights and Choices
You have full control over your personal data. You may:
- Request access to your personal information.
- Ask for corrections if your details are inaccurate or outdated.
- Withdraw consent for marketing communications at any time.
- Request deletion of your data, subject to legal and transactional requirements.
To exercise any of these rights, please contact us at info@urbanelementske.com.
7. Cookies and Website Analytics
Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.
We also use analytics tools (like Google Analytics) to understand visitor behavior and improve our online services.
8. Marketing Communication
With your consent, we may send you updates, promotions, and product information via email, SMS, or social media.
You can unsubscribe from marketing messages at any time by clicking “Unsubscribe” in our emails or contacting us directly.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.
10. Policy Updates
Urban Elements may update this Privacy Policy periodically to reflect new regulations, technologies, or business practices. Any updates will be posted on our website with a revised “Last Updated” date.
11. Contact Us
If you have any questions, requests, or concerns about our Privacy Policy or how we handle your personal data, please contact us:
Urban Elements – Data Protection Officer
📞 +254 705 544000
📧 info@urbanelementske.com
📍 Nairobi, Kenya
Urban Elements – Redefining Luxury Living
Your trust, privacy, and satisfaction are our priority.
